Legal

Privacy policy

04 December 2014

IZITEQ develops a mobile application called izi.TRAVEL, which delivers interactive multimedia guides to your smartphone, based on your location. The multimedia guides are also accessible through our website at www.izi.travel. These guides are contributed by others, such as museums, cities and passionate users, through our content management system.


When you use our services, IZITEQ collects personal information about you. This document describes the way IZITEQ handles your personal information.

1. Who is IZITEQ?

IZITEQ B.V. is a company with limited liability established and existing under the laws of the Netherlands, having its registered office at Vijzelstraat 68-78, 1017 HL Amsterdam, the Netherlands. IZITEQ B.V. is the controller for purposes of the Dutch data protection act ('Wet bescherming persoonsgegevens').

2. What information does IZITEQ collect and process, and for what purpose?

IZITEQ provides two kinds of services: it delivers multimedia guides to users and it allows people to create multimedia guides. We collect different types of data for different purposes, depending on how you use our services, as we discuss further below.

Data collected if you use our mobile izi.TRAVEL app
If you want to use our mobile app to listen to multimedia guides, you can do so without creating an account.

The app may offer the option to create a user account. If so, you will have to provide your name, age, email address, account name, password and preferred language. You may alternatively log in using you Twitter-, Facebook-, or Google+- account. If so, the izi.TRAVEL app will have access to the information stored and/or accessible in these accounts, including your timeline and/or newsfeed, in accordance with the permissions granted to it by you.

Some information is automatically collected when you use the mobile app: your browsing history, location, IP-address and your mobile device and operating system. This information is collected through Google Analytics (see below for more information on Google Analytics).

IZITEQ can use this information to:

  • allow you to use the app;
  • suggest information to you, in particular on the basis of your location;
  • configure the app to your preferences;
  • communicate with you about the app and respond to any complaints and/or questions;
  • communicate with you about IZITEQ and/or its products;
  • analyse the use of the app (including by means of Google Analytics); and protect, adjust and update IZITEQ's services, in particular the app.

IZITEQ may also process information collected via the mobile app to share aggregated information with certain content providers. For example, IZITEQ may share with a certain museum how long users stayed in one exhibition room of the museum on average in the past month. It will, however, not be possible for content providers to identify particular users from this aggregated data.

If you use the in-app payment system to purchase content, the applicable platform provider (Google, Apple or Windows) will collect data on the payment in accordance with its privacy policy. IZITEQ will obtain from Google, Apple or Windows information on which content you purchased, and use this information to handle its payments to content providers.

Data collected if you use our izi.TRAVEL website
If you want to listen to multimedia guides without downloading the mobile app, you can also visit our website. You don't need to create an account for this. If you use the izi.TRAVEL website, your browsing history, IP-address and information on your browser and your operating system is collected through Google Analytics. IZITEQ can use this personal information to suggest information to you; to analyse the use of the website; and to protect, adjust and update IZITEQ's services.

Data collected via our content management system
As noted, it is also possible to upload multimedia guides and other information for publication via our content management system. In order to do so, you must create an account, which requires you to provide your name, the name of your organization and the email address where we can reach you.

After logging in and registering as a so-called 'content provider' in the content management system you can submit additional information such as the name of your organization, your country, city, postal code, address, telephone number and copyright owner.

The main function of the content management system is to allow you to upload information. If the content you upload contains personal information of you, we assume that you agree to the processing of this information in line with this privacy policy. If you plan to upload personal information of others and there is a significant risk that permission would be required for the processing described in this policy, please obtain permission for this.

If you use our content management system, your browsing history (i.e. which pages you view on the website), IP-address and information on your browser and your operating system is collected through Google Analytics.

IZITEQ can use this personal information to develop and offer content for our mobile app; to analyze the use of the content management system; to communicate with you about the content management system and to respond to any complaints and/or questions; and to protect, adjust and update IZITEQ's services.

Please note that a lot of the information you provide through the content management system, such as your name and the uploaded content, will be made publicly available through our mobile app and our website in the course of the publication of your contribution.

Data collected for communicating with you
If you want to stay up-to-date on the developments of izi.TRAVEL, you may register for our newsletter on our website at www.izi.travel. We will collect your email address for this. IZITEQ uses this information to send you our newsletter. If you do not wish to receive emails of IZITEQ anymore, you can unsubscribe on our website. Also an opt-out option is provided in every email that IZITEQ sends you.

3. How does IZITEQ protect your personal information?

IZITEQ takes appropriate technical and organizational measures to protect your (personal) information against loss or any form of unlawful use.

4. Transfer to third parties

As noted above, IZITEQ may provide aggregated data on the use of the mobile app (including location data), the website and the content management system to others. This data is sufficiently aggregated so as to be anonymous.

IZITEQ may also give parties who develop apps on the basis of our multimedia guides access to the information uploaded through the content management system (i.e. the content). Your login details will not be shared with third parties.

IZITEQ may provide your personal data to third parties if IZITEQ is obliged to do so on account of national or international laws, case law and/or regulations, and IZITEQ considers it necessary to do so in order to defend its own rights.

Other than the cases mentioned above, IZITEQ will not transfer your data to third parties or provide third parties access to your data. And just to be clear: this means that IZITEQ shall not provide your personal information to third parties for the purpose of direct marketing without your explicit consent.

5. What happens when I delete my account?

If you delete your content provider account, all personal information you provided in the course of the registration and the amendment of your account will be deleted.

If you have created an end user account, all information you submitted in the course of the creation or administration of this account will be deleted. Please note that we maintain the data we collected about your use of the mobile app, because this allows us to provide aggregated statistics to others (see above about the provision of aggregated statistics). We will, however, ensure that the data does not contain references to your account anymore.

6. Cookies and Google Analytics

izi.TRAVEL uses two types of cookies on its website. Firstly, it uses cookies which are necessary to offer the functionality of our website and to remember your preferences and your cookie settings. Secondly, it uses analytics cookies from Google Analytics. Google Analytics is a web analysis service offered by Google Inc. (Google). Google uses aggregated statistical information to provide IZITEQ with an understanding of how users are using our mobile app and our website.

7. Viewing, changing and deleting your data

If you wish to know what information IZITEQ has collected about you or if you wish to change data that you cannot change yourself through our website or our mobile app, please send a request to: abuse@izi.travel.

8. Transfer of data to countries outside the EU

For technical and operational reasons, it may be necessary for your (personal) data to be transferred to (the servers of) companies affiliated to IZITEQ located in the United States or other countries outside of the EU. IZITEQ will in this case comply with applicable data protection rules.

9. May minors use izi.TRAVEL?

If you have not yet reached the age of sixteen (16) years, you are obliged to obtain consent of your parents or legal guardian before using our mobile app and our website. By using our mobile app or our website, you guarantee that you are sixteen (16) years old or older or you have permission from your parents/legal guardian to use these services.

10. Can this privacy policy be changed?

It is possible for this privacy policy to be amended in the future. That would then be mentioned on http://izi.travel/, so it is recommended to regularly have a look at this page.

11. Questions?

If you have any questions, please do not hesitate to contact us via support@izi.travel.